Frequently Asked Questions (FAQ)

How can I pay for my order?

We offer a variety of online payment methods to ensure our customers can place orders easily. VISA, MasterCard, Klarna, Maestro, American Express, Apple Pay, Google Pay, PayPal.

You can select your preferred payment method at checkout.

What are the shipping costs?

In addition to the listed product prices, shipping costs will be added. Details about the amount of shipping costs and the respective delivery times can be found in the offers. We only deliver by shipping. For this, we use shipping service providers (e.g., DHL) at our discretion. Unfortunately, self-pickup of the goods is not possible.

The shipping costs are €4.90. For orders over €49.00, we deliver free of charge within Germany.

European Union: For orders under €89, we charge a shipping fee of €9.90 within the European Union (€8.00 for Austria). For orders over €89, shipping is free within the European Union.

What if there is a problem with my order?

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

I didn't receive all of my order?

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

How can I contact Rosamix?

You can send us an email: info@rosamix.de

How can I find out when my order has been shipped?

We will send you an email as soon as your order is on its way.

How long does it take for my order to be delivered?

Delivery time 1-3 business days within Germany.

What are your return policies?

For more information, please visit our Return Policy page.

I received a damaged product. What should I do?

We are sorry that you received your order damaged.

Sometimes things can go wrong, but don’t worry, we can help you.

Please do not throw away the item. We may ask you for pictures of the damage to ensure that we take measures to prevent it from happening again.

Once we have investigated the issue, we will inform you by email about our next steps.

What are your privacy policies?

Please visit our Privacy Policy.

Where can I find the ingredient lists online?

Complete ingredient lists for each product can be found under the "Ingredients" tab on the product information page of each item.

Does ROSAMIX conduct animal testing?

No. We do not test our products on animals.